Syncline Support

Syncline support is handled by the people who built it — no ticket queues, no tiers. Most questions are answered in minutes during business hours.

Contact

  • Email: [email protected] — we answer fast, and always within one business day.
  • Phone: +1 (877) 729-1560.
  • Setting up for the first time? The setup guidewalks through the whole install in about five minutes, with a full video — and white-glove setup is free on every plan if you'd rather we do it.

When reporting an issue, include

  • The HighLevel sub-account name the call should have logged to,
  • The Aircall number involved and the approximate time of the call,
  • What you expected (e.g. "a missed call at 2:10 PM isn't on the contact's timeline").

That's enough for us to trace the exact call on our side — no need to paste recordings or contact details into email.

Common questions

A call didn't log

Reopen your setup link and check that the number is mapped to a sub-account. Calls on unmapped numbers are held and flagged — never silently dropped — so once you map the number, email us and we'll replay anything that was held.

Calls log, but my workflow doesn't fire

Check the trigger. Automation on logged calls runs off Contact Tag → Tag addedwith one of Syncline's outcome tags (syncline-missed-call, syncline-voicemail, syncline-answered-call) — notHighLevel's Call Status / Call Details trigger, which only fires for calls placed through HighLevel's own phone system. Also confirm the workflow is published in the same sub-account the calls log to, and that tagging is enabled in your setup wizard. Full recipe in the setup guide.

The recording is missing from a call record

Recordings attach automatically once Aircall finishes processing them, usually within a few minutes of the call ending. If one is still missing after an hour, send us the details above.

I need to change or disconnect my Aircall account

Open your setup link and click Disconnect Aircall — Syncline removes its webhook from your Aircall account, deletes the stored API key, and clears your number mapping in one step. Run the wizard again to connect a different account.

How do I stop data flowing entirely?

Uninstall Syncline from the sub-account via the HighLevel App Marketplace. Call logging for that location stops immediately, and you can ask us to delete stored data whenever you like — see the Privacy Policy.

Billing and plans

Every plan starts with a 14-day free trial, and pricing is flat — no per-minute usage fees. Plan changes and cancellation happen through the HighLevel App Marketplace; email us if anything about your bill looks off and we'll sort it out.