Support

We keep support simple: you talk to the people who built and operate your system — no ticket queues, no tiers.

Contact

• Email: [email protected] — monitored on business days; we respond within one business day, and usually much faster.
• Existing clients: use your direct channel (the one you already message us on) for anything urgent — it's faster than email.

Getting help with Troy Method Dashboard

When reporting an issue with the HighLevel integration, include:

• The clinic / sub-account name,
• What you expected to see in the dashboard (e.g. "the appointment reminder sent at 9:14 AM isn't in the thread"),
• The approximate time of the message and the channel (SMS or email).

Please do not paste patient message content or health information into an email — the sub-account name and a timestamp are enough for us to investigate on our side.

Common questions

Messages aren't appearing in the dashboard

First check that the integration is still installed on that sub-account (HighLevel → Settings → Integrations). If it's installed and messages are still missing, contact us with the details above.

How do I stop data flowing?

Uninstall the integration from the sub-account. Event delivery for that location stops immediately. See the setup guide for details.

Where can I read about data handling?

Our Privacy Policycovers exactly what the integration receives, how it's protected, and how deletion works.