Ringline Support

Ringline support is handled by the people who built it — no ticket queues, no tiers. Most questions are answered in minutes during business hours.

Contact

  • Email: [email protected] — we answer fast, and always within one business day.
  • Phone: +1 (877) 729-1560.
  • Setting up for the first time? The setup guidewalks through the install and number mapping — and white-glove setup is free on every plan if you'd rather we do it with you.

When reporting an issue, include

  • The HighLevel account name the call should have logged to,
  • The RingCentral number involved and the approximate time of the call,
  • What you expected (e.g. "a missed call at 2:10 PM isn't on the contact's timeline").

That's enough for us to trace the exact call on our side — no need to paste recordings or contact details into email.

Common questions

A call didn't log

Open the relevant connection in your dashboard and check that the number is mapped to an account. Calls on unmapped numbers are held and flagged — never silently dropped — so once you map the number, email us and we'll replay anything that was held.

Calls log, but my workflow doesn't fire

Check the trigger. Automation on logged calls runs off Contact Tag → Tag addedwith one of Ringline's outcome tags (ringline-missed-call, ringline-voicemail, ringline-answered-call) — notHighLevel's Call Status / Call Details trigger, which only fires for calls placed through HighLevel's own phone system. Also confirm the workflow is published in the same account the calls log to, and that tagging is enabled in your setup wizard. Full recipe in the setup guide.

The recording is missing from a call record

Recordings attach automatically once RingCentral finishes processing them, usually within a few minutes of the call ending. Ringline serves them through a secure link rather than keeping an audio archive. Playback needs both the media to remain in RingCentral and the connection to remain authorized; playback links also expire. If one is still missing after an hour, send us the details above.

Calls logged for a while, then stopped

Check the connection status and number mapping in your dashboard. Ringline renews its access and event subscription automatically, but authorization can expire or be revoked. If the connection needs authorization, choose Reconnectand approve the same RingCentral account. Contact support with a missing call's time and number so we can investigate.

I need to change or disconnect my RingCentral account

Choose Disconnect on the relevant connection and confirm. Ringline clears its stored tokens and number mapping and attempts to remove its event subscription and revoke access at RingCentral. Other connections stay connected. To add an account, use + Connect another or a client connect link; see the client-account guide.

Do you place calls or change anything in RingCentral?

No. Ringline's RingCentral access is read-only apart from managing its own event subscription: it reads your numbers, reads the call log, receives call-ended events, and fetches recordings. Read Messages is used for voicemail audio, not SMS syncing. Ringline never places, answers, transfers, or records calls.

How do I stop data flowing entirely?

Uninstall Ringline from the account via the HighLevel App Marketplace. Call logging for that location stops immediately, and you can ask us to delete stored data whenever you like — see the Privacy Policy.

Billing and plans

Every plan starts with a 14-day free trial, and pricing is flat — no per-minute usage fees. Plan changes and cancellation happen through the HighLevel App Marketplace; email us if anything about your bill looks off and we'll sort it out.

Using Aircall too?

Syncline is the same integration for Aircall, with its own support page. The two run independently — you can install either, or both.