Ringline

Using RingCentral App Connect? Compare the setup you need.

Ringline writes native HighLevel call records and outcome tags for mapped RingCentral numbers. App Connect combines a dialer with CRM logging options. Compare the record format, automation triggers, and setup your team needs before changing either one.

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App Connect details checked against RingCentral's official documentation on October 2, 2026. Features depend on the connector and configuration. Outcome Lab is not affiliated with RingCentral or Loyally.

Side by side

Ringline's call logging and App Connect's logging can overlap. App Connect also provides a dialer.

Ringline

App Connect

What it is

Server-side call logger — runs in the cloud, nothing to install on a computer

Browser-based dialer and CRM connector, with client-side and server-side logging options

Where calls land in HighLevel

Native call record in the Conversations timeline — direction, status, duration, recording

The GoHighLevel CTI listing advertises call, voicemail, and SMS logs; verify the record format in your connector

Calls made from a desk phone or the RingCentral mobile app

Logged — Ringline listens to RingCentral's call events, not a browser

RingCentral documents mobile, desktop, and desk-phone call logging; timing depends on logging configuration

Workflows react to calls

Yes — outcome tags (ringline-missed-call, ringline-answered-call, ringline-voicemail) fire Contact Tag workflows on every call

Verify the trigger and record types provided by your HighLevel connector

Voicemail

Voicemail call record; audio linked when available from the authorized mailbox

The GoHighLevel CTI listing includes voicemail logging

Logging while the browser is closed

Runs on the server for mapped numbers without a browser extension

Server-side logging is available; confirm availability and setup for your connector and plan

Setup

Install from the HighLevel marketplace, authorize RingCentral, map numbers to locations, verify calls and tags

RingCentral's HighLevel guide uses App Connect 2.0 and a paid connector from Loyally

Pricing model

Published plans: $39 / $79 / $149 a month, no per-call fees, 14-day trial; review connection terms at install

Paid HighLevel connector; confirm the current price and included logging with Loyally

Click-to-dial from HighLevel

No — Ringline logs calls, it doesn't place them

Yes — click-to-call and screen-pop are advertised features

Sources: RingCentral automatic logging, multi-device call logging, HighLevel connector setup, and GoHighLevel CTI listing.

If you want to keep App Connect for dialing

Verify the combination on a test number before changing your team's logging or automations.

Check which features you need

App Connect can handle dialing and logging. Ringline handles call records and outcome tags. Keep the dialing or messaging features your team uses while you evaluate which logger should own each mapped number.

Check overlapping logging

During a controlled test, inspect the contact timeline and workflow history for duplicates. If you keep App Connect as a dialer, confirm both its client-side and server-side logging settings with your administrator or connector provider before disabling overlap.

Verify the workflows before switching

For Ringline, use Contact Tag → Tag added on the matching ringline-* tag. Test answered, missed, and voicemail calls and confirm each intended automation runs once before relying on the new setup.

Questions, answered

Which workflow trigger should I use with Ringline?

Use Contact Tag → Tag added with ringline-missed-call, ringline-answered-call, or ringline-voicemail. Ringline applies the outcome after the call is finalized and removes the tag about a minute later so a later call can trigger the workflow again. Do not rely on HighLevel's built-in Call Status trigger for Ringline records.

Does Ringline replace my RingCentral apps?

No. Your team keeps the RingCentral desktop, mobile and desk phones exactly as they are. Ringline never places, answers or transfers a call, and never changes anything in your RingCentral configuration beyond its own event subscription.

Do you store our recordings?

Ringline stores recording identifiers and a signed, expiring playback link, not an audio archive. Playback streams the media from RingCentral. Availability depends on the recording remaining in RingCentral and the connection staying authorized.

We have a lot of locations.

Map each RingCentral number to its HighLevel location. Ringline currently supports up to two connected RingCentral accounts per agency; that is separate from your plan's HighLevel location limit. Use individual client connect links and map each connection separately. Review plan and connection terms in the marketplace before installing.

Will you set it up with us?

Yes, free on every plan. Email [email protected] with a time that suits you and we'll connect RingCentral, map your numbers and rewire your workflows together on a short call.

Every RingCentral call, as a real call record.

Get Ringline on the HighLevel Marketplace

14-day free trial · Read the setup guide